Returns & Refunds

If you are not completely satisfied with your order please return the product, and notify our sales office within 7 days of receipt for a refund or replacement. If a refund is requested, the £11.50 carriage charge will also be refunded. It is your responsibility to return the products and this cost will only be refunded in the case of faulty product.

Please return products to the address below, and follow the advised instructions.


Our full Terms and Conditions may be found by clicking here.


Returns Address
Returns Department,


Duchess China Ltd.  Duchess China Works  |  Uttoxeter Road  |  Longton

Stoke-on-Trent  |  Staffordshire  |  ST3 1PB  |  England  |  UK



When returning a parcel please ensure:

·     The item(s) is packed well to ensure it arrives in its original state, and use the original packaging where possible.

·     A letter or dispatch note is enclosed detailing the order number, your address, contact details and reason for return.

If you have any questions regarding your returned item please contact our sales office.


Returns are sent at your own cost and risk. Duchess China cannot be held responsible for items during transit but will contact you on safe arrival. Your return costs will only be refunded for faulty products returned within 7 days of receipt.

Please download and complete a returns form before returning any item to Duchess China

Reurns form copy.pdf
Adobe Acrobat Document 72.9 KB